Frequently Asked Questions
How do you make a reservation?
You can make a reservation online by clicking here, it is by far the quickest and easiest way to book at Heritage. We use Tock for all reservations, but you can also call us on 01444 401102 during office hours to reserve a table or room, please note that the pre-paid deposit still applies when booking directly with us, you can pay this over the phone or we can send you a link via email to pay online. Please note that we can only hold the reservation provisionally for 48 hours and after this the email link will expire and the space will become available.
How much is the deposit?
We take a pre-payment of £10 per person for lunch reservations, £25 per person for dinner and £100 for overnight stays. This is redeemable from your final bill on the day and fully refundable if the reservation is cancelled outside of the cancellation policy.
Why do you take deposits for all reservations?
We decided to take deposits for all bookings to guard against the industry-wide issue with “no-shows” and last minute cancellations. We are using Tock as our reservation system as it is one of the easiest and most secure ways for our guests to make reservations and pay the deposit up front. Our team is instructed to take deposits for all bookings, please do not be offended, but we cannot confirm a reservation without.
What is your cancellation policy and what happens to my deposit if I cancel?
In the event of a cancellation within 24 hours of your booking date (48 hours for dinner, bed & breakfast reservations) we will keep the whole deposit as a cancellation fee unless we are able to resell the table or room. If you cancel outside of the cancellation policy or we are able to re-let your reservation we will refund your deposit in full.
Do you have disabled facilities/ parking?
Unfortunately at present, we do not have a disabled bathroom and our bedrooms are all on the first floor. Our restaurant is wheelchair accessible and we will always do our best to reserve out front parking for anyone with mobility concerns.
I’ve booked a room – what time is check in/ check out?
Check in is at 4pm and check out is at 11am the following morning. Breakfast is served between 9am and 10:30am. We have adjusted these slightly in response to the COVID-19 pandemic to allow us extra time to ensure the rooms are sanitised and ‘fogged’ before check in.
Does you have a children’s menu?
No, we don’t have a children’s menu and we do have an minimum age of 10 years old for dining in the restaurant. However, children of all ages are welcome to join us in the bar area during the daytime, where we have a more casual food offering and we are happy to adapt dishes to be more child friendly. We do have highchairs but we do not have baby changing facilities.
Do you allow dogs?
Dogs are very welcome in our bar area and the seating out front. We do ask that dogs are kept on a lead and off all furniture. Unfortunately we cannot allow dogs in the main restaurant or our back garden as the access to the garden in through the dining area. In addition, two of our bedrooms (Room 2 & 3) are dog friendly and we are very happy for well behaved dogs to accompany our overnight guests, however, please note that if you wish to dine in the main restaurant, our dog will have to remain upstairs in the bedroom.
Does Heritage have parking?
There is limited parking outside the front of the restaurant so you will have to park along the road or in the Church car park opposite. We share all parking with our neighbours as it is parish land, so spaces are not guaranteed. We are taking measures to fix this problem which hopefully will be ready in the next few months. We ask that you take great care to respect our neighbours and try not block any cars in, or park in front of houses/ driveways. Please note that if you plan to leave your car overnight, make sure you are not blocking anyone in and bear in mind that the church will be extremely busy on Sunday morning and it may be difficult to retrieve your car.
Is there a dress code?
We want all our guests to feel welcome and most importantly, comfortable, so we do not operate a dress code although most of our guests choose smart-casual attire.
Does Heritage have bedrooms?
We have 5 boutique rooms available to book from February 2020. Information on our bedrooms can be found here.
Why don’t you offer room-only packages?
We are a small, independent business that requires our rooms be available for guests who are dining in our restaurant. We may make exception to this rule during low-season or mid-week, please contact us directly should you wish to make an enquiry.
I purchased a reward via Kickstarter, how do I book this?
All kickstarter bookings need to be made with us directly by emailing us on email@example.com. You will need to bring your voucher along with you when you join us, otherwise we will not be able to redeem the voucher.
I have a gift voucher, how can I book?
You can book with us directly, or using our online reservation system. Please make a note of your voucher number during booking and bring your voucher along with you when you come. We will need the unique code in order to redeem the voucher on the day.